Satisfacción residencial con el estado de conservación de la vivienda unifamiliar en Jipijapa mediante el modelo SERVQUAL
Palabras clave:
satisfacción residencial, conservación de vivienda, SERVQUAL, Jipijapa, infraestructura habitacionalResumen
El deterioro progresivo del parque habitacional en cantones intermedios del Ecuador constituye un problema de planificación urbana escasamente documentado. El presente estudio evaluó la satisfacción de los propietarios con el estado de conservación de sus viviendas unifamiliares en el cantón Jipijapa mediante un instrumento adaptado del modelo SERVQUAL (Service Quality). Se aplicó un cuestionario de once ítems con escala Likert de cinco puntos a n = 100 propietarios seleccionados por conveniencia, cuyas viviendas tenían más de cinco años de construcción. El análisis incluyó estadísticos descriptivos, prueba de Shapiro-Wilk, alfa de Cronbach, correlaciones de Spearman y prueba de Kruskal-Wallis. El instrumento presentó alta consistencia interna (α = 0,929). La satisfacción global promedio fue M = 3,16 (DE = 0,77), indicando neutralidad con tendencia a la insatisfacción leve; la dimensión Fiabilidad obtuvo la puntuación más alta (M = 3,30). No se identificaron diferencias significativas según antigüedad (H = 1,924; p = 0,382) ni material constructivo (H = 0,498; p = 0,780). Las correlaciones entre dimensiones resultaron significativas (rho = 0,579–0,922; p < 0,001). Se concluye que los niveles de insatisfacción en acabados superficiales y percepción de seguridad sísmica demandan atención prioritaria de los gobiernos locales de Manabí.
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Derechos de autor 2026 Villacreses-Villacreses, Nayeli, Sornoza-Parrales, Diego , Eguez-Morales, Justin Magdalena, Parrales-Poveda, María Leonor (Autor/a)
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial 4.0.
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